J. PAUL COOPER                                                                        JPVCooper2@Yahoo.com

CAREER SUMMARY
Twenty years experience in management and information technology. Developed expertise in solving both business and technical issues. Specific skills include management, business analysis, research, and advanced technical support. Novell CNE with a BS degree in Business.

PROFESSIONAL EXPERIENCE

MyFamily & Ancestry.com, Provo, Utah 2006
Family History Consultant & Tech Support.

Sendsations Card Co., Orem, Utah 2005
Workflow Analyst - and Production Engineer.

Hobble Creek Schools, Springville Utah 2005
Operations Manager for 2 schools (massage & estetics) & Day Spa/Nurse-led clinic.

Muirhouse Family History Services, Springville, Utah 2003-2006
Family History Consultant, Internet Business Consultant & Web Site Developer.

Nestle’ & Nature’s Way, Springville, Utah 2002 - 2003
Production worker (Temporary work while looking for management position)

E. Excel International, Inc., Springville, Utah 2000 - 2001
Plant Manager
Manage a staff of 186 people working in production, shipping and administrative positions. Responsible for the operations of four warehouses, hundreds of machines and procedures needed to manufacture 109 products and ship them worldwide. Oversee the construction of a new $3.5 million, 140,000 square foot production/warehousing complex.

(Contracted to) Microsoft, TechServ, IBM and InfoBases, Utah 1997- 2000
Advanced Level Support Contracts
Provide advanced technical support for Windows 2000, hardware, IBM’s K-12 Educational systems, and Folio-based information systems.

Utah Valley State College, Orem, Utah 1996-1997
Manager of Electronic Data Systems
Manage complex computing environment for financial aid program of over $12 million and 10,000 students. Maintain operations for state and federal databases and perform large electronic fund transfers. Oversee LAN and PC operations. Support a large optical imaging system. Perform many team management duties.

CompuCom (Contract with Novell), Provo, Utah 1995 - 1996
Team Manager
Manage Help Desk staff and systems under contract to Novell. Responsibilities include process improvement, staffing, managing a large technical team and their resources.

Novell, Inc., Provo, Utah 1985 - 1994

Customer Support Technician III (1993-1994)
Provide technical support to Novell employees (worldwide) for LAN, WAN, email, networked & desktop PC applications, databases and other business applications.

Business Analyst (1992-1993)
. Responsible for needs assessment, software design, selection, and new system implementation. Design office automation for internal business units and field offices.
· Responsible for implementation of a new contact manager system at field sales offices. This including system installation, data conversion, and training / supporting new users at all U.S. field sales offices.
· Perform analysis and research on Novell's new library automation system. Obtain a 75% price-break from one vendor and save $66,500 on the five-year maintenance contract over the existing system.

Research / Marketing Analyst (1990-1992)
Perform product and market research for Novell’s Advanced Technology Group.
· Research over 100 new products, technologies, and services for upper Information Services management and business analysts.
· Train I.S. staff on earning CNE (Certified NetWare Engineer) certification via individual consultation and group presentations.

NetWare LAN Administrator, Programmer / Analyst, (1985-1990)
Provide LAN and all other computer-related support for Novell’s Corporate Communications department. Manage the mail room and literature fulfillment crews. Design and program custom software to meet the needs of Novell business units.
· Program 18 modules of Novell's production accounting system including a very complex customer accounts receivable aging report.

SUNRIDER Corporation, Orem, Utah 1982 - 1984
Director of Production
Responsible for all production and shipping operations. Hire and manage a large staff. Purchase everything from palate racks and forklifts, to product containers and the mail system. Manage a complex herbal food production facility: people, machines and warehouse.

Contra Costa County, Martinez, California 1980 - 1981
Inspector Biologist, Dept of Agriculture
Responsible for various plant and animal abatement and control programs.

EDUCATION

B.S. in Business Administration, University of Phoenix, Salt Lake City, Utah, 1994.
Computer Science courses, Utah Valley State College, Orem, Utah
Senior in Zoology, minors in English and Education, Brigham Young University, Provo, Utah

OTHER AFFILIATIONS / INTERESTS
Certified NetWare Engineer, I.D. # 6064953, 1990.
Dale Carnige course, 1987.
Freelance technical writer for McGraw-Hill's LAN Times.
Family History, Fishing, Sailing, and Hiking.